1. Purpose and acceptance
These Terms of Service are an agreement between Rudd Enterprises, LLC, doing business as WrenchDay, and the customer. They govern access to and use of the WrenchDay software platform, including the dashboard, mobile app, scheduling tools, public booking pages, check-in tools, repair-order workflows, estimates, invoices, customer communications, mechanic portal, Stripe payment features, usage add-ons, administrative tools, and related websites or services.
By creating an account, accepting an invitation, clicking an acceptance box, paying for a subscription, downloading or using the mobile app, or otherwise using WrenchDay, the customer agrees to these terms on behalf of the business or organization using the software. A person accepting for an organization represents that they have authority to bind it.
2. The service
WrenchDay provides software for auto repair operations, including customer intake, appointment booking, scheduling, check-in, vehicle records, client records, repair orders, diagnostics support, estimates, approvals, parts and labor tracking, invoices, payments, communications, mechanic access, usage tracking, and shop configuration.
WrenchDay is a software platform. It does not perform vehicle repairs, diagnose vehicles as a licensed repair facility, provide legal or tax advice, provide accounting services, or act as a payment processor. Payment processing is provided by Stripe or another configured processor.
3. Accounts and authorized users
The customer is responsible for maintaining accurate account information, protecting credentials, controlling access for owners, staff, mechanics, and invited users, and promptly removing access for anyone who no longer requires the service.
Mechanic accounts are intended for limited shop-floor access. Business-owner accounts are responsible for billing, configuration, customer data, subscription settings, public booking settings, communications, and administrative activity.
New owner-account devices may require a one-time code delivered to the verified account email. Account owners can review and revoke signed-in devices from Settings. Users must not share verification codes or approve a device they do not recognize.
4. Customer responsibilities
The customer is responsible for the accuracy of customer records, vehicle records, estimates, invoices, prices, taxes, repair recommendations, communications, consent records, shop policies, service descriptions, appointment availability, and any information entered into WrenchDay.
The customer must use the platform in compliance with applicable laws, including consumer-protection laws, repair-shop disclosure laws, tax rules, privacy laws, CAN-SPAM, TCPA, payment-card obligations, and employment or labor rules that may apply to its use of mechanic or timesheet features.
5. Estimates, invoices, approvals, and payments
WrenchDay helps create estimates, approvals, invoices, and payment links. The customer remains solely responsible for the legal sufficiency, accuracy, taxes, parts pricing, labor pricing, authorization language, warranty language, and customer-facing disclosures associated with any estimate or invoice.
Payment features may include Stripe subscriptions, Stripe Connect accounts, invoice PaymentIntents, payouts, billing portal access, and payment-status updates. Stripe terms and fees apply separately. WrenchDay is not responsible for processor decisions, chargebacks, payout delays, account restrictions, or processor outages.
WrenchDay charges a platform transaction fee of 1.5% of each online invoice payment processed through the customer's connected Stripe account. Stripe separately applies the processing fees and payment-method rules in the shop's Stripe agreement; actual rates can vary. WrenchDay currently charges the vehicle owner the invoice total and does not automatically add a card-processing surcharge. The shop absorbs provider and platform fees from its payout. Additional details are in the WrenchDay Payment Processing Fee Terms.
6. Subscription, usage, and add-ons
WrenchDay is $150 per month for one repair shop and is billed monthly unless a different written agreement applies. The plan includes unlimited core shop-management usage and the published monthly allowances for text segments, email, voice minutes, AI credits, and one phone number.
Additional usage is billed at the published usage-based rates. WrenchDay may automatically apply a $49 monthly Usage Boost when it costs less than itemized overages. New shops may receive a 7-day trial with separate trial allowances. At 75%, 90%, and 100% of an allowance, WrenchDay may provide usage notices. Automatic overages are enabled by default with a $50 monthly spending limit that the account owner can change or disable.
When a spending limit is reached, WrenchDay may pause nonessential outbound communication while continuing inbound calls, customer replies, payment receipts, appointment confirmations, and other critical transactional traffic. If a subscription fails, is canceled, or becomes past due, WrenchDay may restrict product access and provider-backed functions. Account, privacy, export, billing, and legally required data-access controls remain available as described in the service.
7. Acceptable use and restrictions
The customer may not misuse WrenchDay, attempt to bypass security controls, scrape or overload the service, reverse engineer non-public parts of the software, send unlawful communications, upload malicious content, violate third-party rights, or use the system for illegal activity.
WrenchDay may suspend or restrict access if it reasonably believes use of the service creates security risk, legal risk, payment risk, infrastructure risk, spam risk, or risk to another customer.
8. Data and customer content
Customer content may include shop profile data, client records, vehicle records, appointment data, repair orders, photos, invoices, estimates, payments metadata, communications, templates, settings, usage data, and mechanic records.
The customer owns its customer content. WrenchDay may process customer content to provide, secure, maintain, support, improve, and administer the service, and to comply with legal obligations.
9. AI-assisted features
AI-assisted features may generate diagnostic suggestions, likely causes, recommended inspections, potential parts, potential labor, summaries, or smart replies. AI output is informational and must be reviewed by qualified shop personnel before use.
The customer is responsible for validating AI output, performing actual inspection and diagnosis, deciding what repairs to recommend, and communicating accurate information to customers.
10. Disclaimers and limitation of liability
The service is provided as software and may be unavailable, delayed, incomplete, or inaccurate from time to time. To the maximum extent permitted by law, WrenchDay disclaims warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation.
To the maximum extent permitted by law, WrenchDay will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, lost profits, lost revenue, lost data, vehicle repair decisions, customer disputes, chargebacks, or third-party service failures.
11. Changes and termination
WrenchDay may update the service and these terms from time to time. WrenchDay will communicate material changes through the product, email, the legal library, or another reasonable channel. The updated terms identify their effective date.
Either party may terminate use of the service subject to any subscription commitments, payment obligations, data export needs, and legal retention requirements.
12. Apple mobile app terms
When the WrenchDay mobile app is obtained through Apple’s App Store, Apple’s Standard Licensed Application End User License Agreement applies to the licensed mobile application unless WrenchDay has configured a custom end-user license agreement for that App Store version. These Terms govern the hosted WrenchDay service, organization account, subscription, customer content, and web features.
Apple is not a party to the customer’s hosted-service subscription with Rudd Enterprises, LLC. If an applicable App Store license term conflicts with these Terms solely regarding the licensed mobile application, the applicable App Store license term controls for that limited subject.
13. Company and contact
WrenchDay is operated by Rudd Enterprises, LLC. Questions about these Terms can be sent to hello@wrenchday.com.
Questions about this document
Contact Rudd Enterprises, LLC, doing business as WrenchDay, at hello@wrenchday.com or use the WrenchDay support form.