Customer Check-In
Check in scheduled arrivals or walk-ins with customer, vehicle, concern, authorization, assignment, and condition photos in one guided flow.
- Scheduled-arrival and walk-in intake
- Customer, vehicle, concern, authorization, and mechanic assignment
- Configurable vehicle-condition photo capture
VIN Decoding
Speed up vehicle intake by capturing better vehicle details early in the workflow.
- VIN decoding support
- Vehicle profile enrichment
- Intake workflow alignment
Digital Repair Orders
One live work jacket for intake, diagnosis, photos, inspections, estimates, approvals, invoice handoff, and closeout.
- Stage tracking from intake through completion
- Customer, vehicle, advisor, mechanic, and service notes together
- Estimate, inspection, media, and invoice context attached to the job
Repair Order Kanban Board
See every active job by status so advisors and technicians know what is waiting, authorized, in progress, and ready for closeout.
- Status columns for active repair orders
- Repair-order cards with customer, vehicle, and workflow context
- Fast movement into the job detail screen
AI Diagnostic and Estimate Assistance
Turn rough mechanic notes into cleaner estimate language without making advisors start from a blank page.
- Draft estimate language from shop notes
- Support for diagnostic and service explanations
- Review-first workflow for advisor control
Labor Guide Assistance
Use vehicle and service context to help advisors draft labor guidance without replacing shop judgment.
- Labor guidance from repair-order and vehicle context
- Advisor review before estimate use
- Works alongside AI estimate assistance
Canned Jobs
Save common work packages so advisors can quote routine services quickly and consistently.
- Reusable service packages
- Consistent labor and parts structure
- Simple starting point for new estimates
Digital Vehicle Inspections with Photos
Keep inspection checkpoints, technician notes, and vehicle photos attached to the repair order.
- Guided inspection checkpoints
- Photos and notes attached to findings
- Findings can support estimate recommendations
Digital Estimates and Customer Approvals
Build clear estimates and send approval links customers can review from their phone.
- Line-item estimates with parts and labor
- Public approval links for customer review
- Approval state visible on the repair order
Electronic Signatures
Capture customer authorization with a signed intake or approval record before inspection or repair work moves forward.
- Typed and drawn signature support on customer authorization pages
- Pending and approved authorization queues
- Authorization records attached to repair orders
Quality Control and Final Check
Move completed repair work through a final-check step before invoice, pickup, and closure.
- Final Check status support in the repair-order workflow
- Quality-control handoff before invoice and pickup
- Completion signals tied to approved repair work
Digital Vehicle Pickup and Key Release
Document who received the vehicle and keys, when pickup happened, and whether payment and required closeout steps were complete.
- Pickup recipient and release confirmation
- Key and vehicle custody details
- Payment and closeout context before release
Warranty and Comeback Tracking
Flag return visits connected to earlier work and keep the original repair, warranty decision, cost, and resolution together.
- Link a return visit to the original repair order
- Record warranty or comeback status and resolution
- Review repeat-work cost and quality context
Repair Order Profitability
See labor, parts, fees, discounts, cost, and gross-profit context on completed and active repair work.
- Revenue, cost, and gross-profit totals
- Labor and parts profitability context
- Owner-focused job performance review
Vehicle Recall Information
Check recall context from the saved VIN so advisors can see campaign information while reviewing the repair order.
- VIN-based recall lookup
- Decode-state handling when vehicle data is incomplete
- Repair-order context for service advisors